At Creative Touch Trading LLC, we respect your privacy and are committed to protecting your personal information in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or place an order with us.

1. Information We Collect

When you use our website or purchase from us, we may collect:

  • Your full name
  • Phone number
  • Email
  • Delivery and billing address
  • Order details
  • Payment confirmation details

We may also collect basic technical information such as your IP address, browser type, and how you use our website. This helps us improve performance and user experience.

We only collect information that is necessary to process your order or provide our services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your purchase
  • Provide customer support
  • Improve our website and services
  • Send promotional offers (only if you agree to receive them)
  • Comply with UAE tax and legal requirements

We do not sell or rent your personal information to anyone.

3. Payments

All payments on our website are processed through secure third-party payment providers.
We do not store your full debit or credit card details on our servers.

4. Sharing of Information

We may share necessary information with:

  • Delivery companies to ship your order
  • Payment gateway providers
  • Website hosting and technical service providers
  • Government authorities if required by law

We ensure that any third party handling your data maintains appropriate security standards.

5. Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, or loss.

While we do our best to keep your data secure, no online system can guarantee complete security.

6. Data Retention

We keep your information only for as long as needed to:

  • Complete your order
  • Maintain accounting and VAT records as required under UAE regulations
  • Resolve any disputes

After that, your information is securely deleted or archived according to legal requirements.

7. Your Rights

Under UAE data protection law, you may request to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (where legally allowed)
  • Withdraw consent for marketing communications

To make a request, please contact us at:

info@creativetouch.ae

8. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. You can disable cookies in your browser settings, but some website features may not work properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.